Support
Engage AI — Product support
For businesses and customer-facing teams handling enquiries, leads and appointments.
If your organization uses Engage AI, contact your workspace administrator or the support contact provided when your account was set up.
Product detailsA few useful answers
Can a person take over a conversation?
Yes. An authorized team member can review the conversation history, take control and continue replying manually.
Which messaging channels are supported?
WhatsApp conversations are available after Meta setup. Connected website forms can capture leads.
Where do the AI answers come from?
The AI uses business knowledge maintained by your authorized team. Keep that information current and review sensitive or uncertain enquiries with a person.
Make your support request useful
Include the product name, app version, device or browser, what you were trying to do, and what happened. Share steps to reproduce the problem and the exact error message, if there is one.
Do not send passwords, one-time codes, payment-card details, medical records or diary PDFs. Remove personal information from screenshots.
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