Engage AIBUSINESS & CUSTOMER ENGAGEMENT
Better conversations. Clearer next steps.
Help customers find answers from your approved business knowledge. Keep contact details, appointment plans and follow-up activity connected, with human handover when your team needs to step in.
WHO IT’S FOR
For businesses and customer-facing teams handling enquiries, leads and appointments.
Platforms & availability
Web browser · Web workspace
Existing customers can sign in to the web workspace. Visit the product website for current availability and commercial details.
Built around the things you need
- WhatsApp conversations after Meta setup
- AI replies grounded in business knowledge
- Human handover with conversation history
- Contact and lead management
- Appointment scheduling
- Configurable follow-up rules
From everyday moments to useful next steps
Answer a service enquiry, keep the lead’s details together, coordinate an appointment and let a teammate take over with the conversation history.
Available features depend on your workspace, enabled capabilities and configured providers. Conversation language options include English, Chinese and Malay.
A few useful answers
Can a person take over a conversation?
Yes. An authorized team member can review the conversation history, take control and continue replying manually.
Which messaging channels are supported?
WhatsApp conversations are available after Meta setup. Connected website forms can capture leads.
Where do the AI answers come from?
The AI uses business knowledge maintained by your authorized team. Keep that information current and review sensitive or uncertain enquiries with a person.